Making sure your church management software provider or church app developer has good customer service is important. Unfortunately, sometimes you can’t tell whether it will be adequate until you’re fully committed, and in too deep to get out. Checking with current users and reviewing software sites such as Capterra can be very helpful to weed out companies with less than adequate support. Here is a helpful infographic to help decipher support jargon–it’s the least we can do to help.

Before you hop on the phone with tech support, think through your issues, remember what date you started having the problems, make notes for yourself so that you can clearly state the issues. Another great tool is to document your issues using a video capture plugin like Loom.

And now, here is a simple guide to understanding tech support jargon: